Lantern Support
Getting connected
- Open Lantern on the Mac that runs your service.
- Put your iPad or iPhone on the same Wi-Fi as that Mac.
- Open Lantern Remote and tap the Mac's name. The first time, type the 4-digit code Lantern shows on the Mac.
After that, the remote reconnects by itself whenever both are on the same Wi-Fi.
If the Mac doesn't show up
- Check that Lantern is open on the Mac, and that both devices are on the same network (not a guest network).
- On the iPad or iPhone, open Settings, then Privacy & Security, then Local Network, and make sure Lantern Remote is on.
- On the Mac, open System Settings, then Privacy & Security, then Local Network, and make sure Lantern is on.
Try it without a Mac
On the remote's start screen, tap Try the Demo to practice with a sample service. Nothing connects to anything.
Licenses and buying
- Download Lantern for Mac and buy a campus license. One license covers every Mac at your campus.
- Lost your key? Email the address below from the address you bought with and we will resend it.
- Renewals reach your Macs automatically when they are online. If a Mac shows an old paid-through date, open Lantern while online, or paste the latest key in Settings › License.
- Changing campuses, moving to a new address, or refunds: write to us. See the terms of sale and license.
Tax-exempt churches and nonprofits
Paddle collects and pays sales tax for us, so exemptions go through Paddle. If your church is exempt, email a copy of your sales tax exemption certificate (or your state's tax-exempt letter) to assist@paddle.com with the email address you bought with. Paddle's team checks it and marks your account tax exempt, and the tax is removed. If tax was already charged, tell them and also write to us below so we can help. Paddle's own page explains the process: How does sales tax exemption work?
Privacy
Lantern doesn't collect personal information. Read the privacy policy.
Contact
Questions or problems: support@lanternlive.com